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The Refinery Wellness & Aesthetics Privacy Policy

Effective date: 06/01/2026

 

The Refinery Wellness & Aesthetics (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request services, or otherwise interact with us.

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Information We Collect

Depending on how you interact with us, we may collect:

  • Name, email address, phone number, and contact details

  • Appointment, service, payment, and invoice information

  • Health-related information you choose to provide, such as treatment history, allergies, medications, or wellness concerns

  • Information submitted through forms or messages

  • Website usage information, including device, browser, IP address, and pages viewed

  • Cookie and analytics information

We collect information directly from you, automatically through the website, and through service providers that help us operate our business

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How We Use Information

We may use personal information to:

  • Respond to questions and requests

  • Schedule and provide services

  • Communicate with you about appointments and transactions

  • Process payments and maintain invoices

  • Personalize and improve our website and services

  • Maintain website security and prevent fraud

  • Comply with legal, tax, accounting, and business obligations

  • Measure website usage through Google Analytics, where you have given consent

We do not send promotional emails or text messages unless you separately consent to receive them.

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Health Information

Please provide only the health information necessary for us to evaluate or provide requested services. We use this information to support your care, communicate with you, maintain appropriate records, and protect your safety.

Please do not submit highly sensitive information through a general contact form unless specifically requested.

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Cookies and Analytics

Our website uses essential cookies needed for security, sessions, and basic functionality.

With your consent, we may use Google Analytics to understand website traffic and usage, such as pages visited, device information, and approximate location derived from IP address. You may withdraw consent or manage cookies through the website’s available privacy settings and your browser settings.

You may also use Google’s Analytics opt-out tools at:
https://tools.google.com/dlpage/gaoptout

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How We Share Information

We may share personal information with service providers that help us operate our business, including website hosting, forms, scheduling, payment processing, invoicing, analytics, communications, and security providers.

We may also disclose information when necessary to:

  • Comply with law or legal process

  • Protect our rights, safety, property, or customers

  • Prevent fraud or misuse

  • Complete a business transfer, such as a merger or sale

We do not sell personal information. We do not use Google Analytics unless you consent.

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Payments and Invoices

Payments are processed through payment providers. We do not intentionally store full payment-card numbers. We may retain transaction details, such as payment status, card brand, or the last four digits, when provided by the payment provider.

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Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and health-related records, handling disputes, complying with tax and accounting obligations, enforcing agreements, and meeting legal requirements.

When information is no longer needed, we may delete it, anonymize it, or securely dispose of it.

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Your Privacy Choices

You may contact us to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion, subject to legal and operational exceptions

  • Withdraw consent for analytics or other optional processing

  • Ask questions about how we use your information

Text Messaging:

  • you are consenting to receive messages from the business

  • your personal info will not be shared with third parties for marketing purposes

  • message frequency will vary based on need

  • you may reply STOP to opt-out of future messaging

  • you may reply HELP for more information

  • message and data rates may apply

To make a request, contact us at:

Email: contact@therefinerywellnessok.com

We may need to verify your identity before completing a request.

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Children

Our website is intended for the general public. We do not knowingly request personal information from children for purposes prohibited by applicable law. If you believe a child has provided personal information improperly, please contact us so we can review and delete it where appropriate.

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Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure.

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Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

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Contact Us

For privacy questions or requests, contact:

The Refinery Wellness & Aesthetics
Oklahoma, United States
Email: contact@therefinerywellnessok.com

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